FAQs

DO YOU SHIP TO MY STATE?

We ship to 49 states within the United States, including Hawaii and Alaska, EXCLUDING SOUTH DAKOTA
International shipping not available.

CAN I CANCEL MY ORDER?

All orders are eligible for full cancellation and refund within the first 24 hours of purchase.

HOW LONG BEFORE I GET MY ORDER?

Our current processing time, which is how long it will take for our team to prepare your order, is 24-48 hours. Your shipping time, which is how long it will take for your order to be delivered after it is processed, is 2-5 business days via USPS First Class or Priority

CAN I GET A REFUND?

Change your mind, all orders are eligible for a cancellation and refund for up to 24 hours after purchase. No questions asked.

If there is an issue with the quality of your items you have received, please email our team so that we can evaluate whether you are eligible for a replacement.

Distributor membership fees are ineligible for refunds.

HOW DO I CHECK MY ORDER STATUS?

You’ll get a shipment notification email with a tracking number as soon as your package is ready to be fulfilled and sent off to the post office or UPS. If you have further questions, send us an email at support@prettyhigh.co

CAN THESE PRODUCTS IMPROVE MY HEALTH?

Products sold by Pretty High are not intended to diagnose, treat, cure or prevent any disease. Individual results will vary.