FAQs

 

BEFORE YOU ORDER

All Distributors must order at least one of the Gold, Bronze or Silver Packages before ordering other products. For questions, email support@prettyhigh.co

How Long Will My Order Take?

Our current processing time, which is how long it will take for our team to prepare your order, is 1-3 days. Your shipping time, which is how long it will take for your order to be delivered after it is processed, is 2-5 business days via UPS Ground

Can I get a refund?

Distributor membership fees are ineligible for refunds.

All other orders are eligible for a refund within first 24 hours.

how do i check my order status?

You’ll get a shipment notification email with a tracking number as soon as your package is ready to be fulfilled and sent off to the post office. If you have further questions, send us an email at support@prettyhigh.co